Privacy Policy

Last updated: 2026-09-18

1. Information we collect

When you register and use our services, we collect and retain information such as your name, email, phone number, billing details (company name, tax ID, address if provided), and order/payment history.

2. How we use your information

Your information is used to provision and deliver services, issue invoices, send necessary notifications (payment confirmation, expiration reminders, service delivery), and provide customer support. We do not sell or rent your information to third parties for marketing purposes.

3. Sharing your information

Your information is shared only when necessary (e.g. verifying a bank transfer) and only with parties who need it to deliver the service. We may disclose information where required by law to a competent authority.

4. Security

Your account password is stored hashed (irreversible). Sensitive server access details (such as a VPS root password) are stored encrypted in our database. Access to this data is restricted to authorized staff.

5. Cookies

We use cookies to maintain your login session, remember your language preference, and improve your experience on the site. You can manage cookies through your browser settings, though disabling them may break some site functionality.

6. Data retention

Account and financial records (invoices) are retained as long as the account is active and as required by law. If you request account deletion, non-essential data is removed, while data subject to legal retention requirements (such as financial records) is kept in accordance with regulations.

7. Your rights

You can access and edit your profile information through the customer panel. To request a copy of your data or deletion of your account, please contact us via our support email.

8. Changes to this policy

This privacy policy may be updated from time to time. Material changes will be communicated by email or via a notification in the customer panel.

9. Contact us

For any questions about how your personal data is used, please contact Gandomhost via our support email.